Most of our work comes through individual referrals, but we also win work through competitive tenders. But in all cases we prepare a detailed specification of:

• Our understanding of your needs, recognising that those needs may change during the course of the assignment, but being sure that you can evaluate our performance against a clear goal from the outset

• Where appropriate, a preliminary analysis of issues related to the goal of the consultancy, so you can be sure that our approach and methodology addresses what it should address - your concerns

• What we will do to address those needs. This means an overall approach to the work and a detailed specification of the activities we will undertake, who will undertake them and when, so you can control the process

• Our terms of business, so there are no ambiguities from the start, including a estimate of the costs of our work with a detailed breakdown, so the financial side of things is transparent and you can see there are no hidden extras

• Our approach from an ethical and professional standpoint, including adherence to good practice and legislation relating to diversity, equity and discrimination

During the course of every assignment we will ensure there are opportunities for mutual feedback and, where necessary a second look at the direction the project is taking.